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The agentic enterprise: rebuilding the back office with agents

Part three: the dev workflow was the test case. The same primitives rebuild most internal operations — and reshape the org chart with them.

The vision paper. The workflow that ships our code is not specific to code: the same primitives — tool starvation, an independent gate before any irreversible step, sharded per-case audit, per-resource locks, a triage council, a WARN-to-BLOCK policy ratchet — rebuild accounts payable, refunds, support triage, and most other back-office queues. With them comes a new coordination discipline (AgentOps) and a real, uncomfortable restructuring of how internal organizations work. Honest about what doesn't transfer and how expensive the transition is.