Summary
Subscriptions are billed annually and are non-refundable, except where the law of your country requires a refund. You can cancel at any time, and you keep access until the end of the year you have paid for.
Who you buy from
ShareValue.ai is operated by Pleasant Hill AI, doing business as Sharevalue AI. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle processes your payment, issues your receipt and invoice, collects any sales tax or VAT, and handles refund requests.
Cancelling
- Cancel any time from Manage subscription on the Pricing page, or from the link in any Paddle receipt.
- Cancelling stops the next renewal. It does not end your access early: you keep every market you paid for until the end of the current annual period.
- We do not charge a cancellation fee.
Refunds
Payments are non-refundable, and we do not give refunds or credits for partial years, for markets you did not use, or for the time left after you cancel. The exceptions are:
- Where the consumer law of your country gives you a right to a refund or to withdraw from the purchase, including the statutory withdrawal right for consumers in the EU and the UK where it applies.
- Where you were charged in error, for example a duplicate charge, or a renewal taken after you had already cancelled.
- Where the Service was unavailable for a sustained period that prevented you from using what you paid for.
How to request a refund
Contact Paddle through the link in your receipt email, or at paddle.net. You can also email us at support@sharevalue.ai with the email address you subscribed with, and we will pass the request to Paddle.
Approved refunds go back to the original payment method. Access to the refunded markets ends when the refund is processed.
Related
See also our Terms of Service, Privacy Policy and Pricing.